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Star Compass Feedback Form

Compliments, complaints and other feedback provide us with valuable information about your satisfaction with our services. Feedback is taken seriously by Star Compass and is seen as an opportunity for improvement. Please let us know what you think.

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Please tell us about your experience at Star Compass

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Would you like us to follow up with you on your feedback?

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Feedback, compliments and complaints can be lodged: • directly with a staff member, either verbally or by providing a completed Feedback, Compliments and Complaints Form; • by email to: [email protected] Your feedback will be formally acknowledged within two working days. We aim to respond to all complaints and grievances as quickly as possible, and within 28 days from acknowledgement.
All feedback and complaints will be used by Star Compass to continuously improve our service delivery.
Thank you for taking the time to provide feedback about our service.
If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from Star Compass’s Director, or alternatively through any of the following agencies:
NDIS Quality and Safeguards Commission At any time, people can make a complaint about NDIS service providers or the support they provide to the NDIS Commission. Complaints to the NDIS Commission can be lodged: • online at www.ndiscommission.gov.au • by phone on: 1800 035 544.
National Disability Insurance Agency Complaints about the NDIA should be directed to the Agency itself or the Commonwealth Ombudsman. Complaints to the NDIA can be lodged: • by phone on 1800 800 110; and • by email to [email protected]. Complaints to the Commonwealth Ombudsman about the NDIA can be lodged: • by phone on 1300 362 072 • online at www.ombudsman.gov.au.
Australian Human Rights Commission Phone: 1300 656 419 Online: humanrights.gov.au
Queensland Department of Communities, Child Safety and Disability Services Email: [email protected] Phone: 1800 080 464 Online: www.communities.qld.gov.au Post: GPO Box 806, Brisbane QLD 4001
Queensland Ombudsman Phone: 1800 068 908 Online: www.ombudsman.qld.gov.au Post: GPO Box 3314, Brisbane QLD 4001
NDIS participants purchasing products and services have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms. Fair Trading Queensland provides information and advice and in some cases, dispute resolution services for customer disputes under the ACL. You can also contact the Australian Securities and Investments Commission (ASIC) if you have concerns regarding consumer protection in relation to your finances.